吸煙政策 On the Riverside Ravel and Riverside Debussy, smoking is allowed in a designated smoking area on the Vista Deck 4. Smoking is not permitted in any indoor area of the ship.
Smoking Policy
Self-Service Laundry Riverside Luxury Cruises has one of the only fleets offering guests a self-service laundry center with washing machines, dryers, and an ironing board. However, pampering you is always our priority. Just contact your Butler to specify your laundry needs and your freshly laundered clothes will be returned to your Suite quickly. NOTE: Charge may apply, depending on Suite category.
Services
醫療設施 There are no medical facilities or doctors aboard Riverside ships. If required, medical services can be accessed quickly through local shoreside facilities. Guests who require ongoing medication or who have specific dietary needs are advised to bring an ample supply of medication or dietary supplements with them in their carry-on luggage. Please be advised that we are not permitted to provide or dispense any over-the-counter medicine. Riverside Luxury Cruises reserves the right, without liability, to refuse to board and transport guests who need constant care by the staff.
Medical Facilities
網路連線 Riverside ships provide guests with complimentary Starlink Wi-Fi. NOTE: Service may be interrupted along certain river stretches and while the ship is transiting locks.
Wi-Fi & Internet Access
著裝規範 On Ship & In Ports Comfortable and smart casual is perfect on board or in ports for sightseeing. Visits to cathedrals and churches along the river require covered shoulders and knees (no shorts), even during the summer months. Pack at least one pair of comfortable, sturdy shoes, as many shore excursions include walking on cobblestones or other uneven surfaces. If you plan to bike, hike, or participate in other sports-related excursions, please be sure to bring clothing suitable for your activities. Dining Room – Waterside During the day, Dining Room attire is casual, however, swimsuits, cover-ups / robes, and baseball hats are not permitted. In the evening, T-shirts, shorts, and flipflops are not permitted in the Dining Room. We recommend the following attire: Ladies: Blouse, sweater, trousers, skirt, dress, pashmina / jacket / scarf for fall and winter months. Gentlemen: Open-collar shirt, collared polo shirt, button-down shirt, dress shirt (no tie required), dress trousers / smart trousers, sport jacket, overcoat / scarf for fall and winter months. Should you decide to dine on your own at a more formal restaurant on land or attend a theater performance, then a jacket and tie may be preferred or required for gentlemen. Be sure to pack appropriately for all your planned experiences.
Dress Code
Change of Itineraries Riverside has an outstanding team of logistics experts that prepares in advance for the unexpected, like weather or sudden lock delays / closures. We make every effort to minimize disruptions, however, the nature of river cruising sometimes dictates a change from the published itinerary. If this happens, you can rest assured we will still deliver an outstanding luxury travel experience.
Services Itinerary
岸上觀光 In each port we visit, Riverside Luxury Cruises offers a selection of RIVERSIDE CHOICE shore excursions. Select excursions are included in the Excursion Package; others can be selected and booked according to your personal preferences. We expect our shore excursion operators to meet our high standards, ensuring a seamless and enjoyable land experience. When you book excursions arranged by us, we promise: Safety: Our tour operators meet and exceed our high safety standards and insurance requirements. Convenience: Drop-off and pick-up points in each port are coordinated with your ship’s arrival / departure. Comfort: By limiting the group size, our excursions deliver a more intimate and personalized experience. All shore excursions operate using an audio-guide device for each participant, so you’ll never miss a word of your guide’s fascinating commentary. Protection: No penalties are charged in the event of site closures or sailing time changes. No Hidden Fees: All-inclusive pricing means entry fees / admissions, transportation, refreshments (where applicable), etc., are included, as detailed in the tour description.
Services
Butler Service Our all-Suite cruise ships include Butler services for every guest. Dedicated Butlers provide exceptional levels of comfort and care daily, which may include packing / unpacking luggage, scheduling laundry and pressing services, shoeshine, serving hors d’oeuvres / meals in the Suite when requested, deliveries, providing recommendations, and assistance making reservations on board for restaurants and spa appointments, as well as on shore for excursions, private arrangements, restaurants, theater / opera, etc.
Services
Packages Choose among various different packages. No matter which one you choose, you can never go wrong. Everything served on the ships of the Riverside Luxury Cruises meets the highest standards of world-class cuisine including market-fresh products prepared with creativity. Full Board Without Excursions Inclusions: Meals of your choice in all restaurants and barsAccess to the Atelier (dinner subject to additional cost)Pastries, waffles and ice creamWater, coffee and teaRoom service available during restaurant hoursPort and Service Charge, as well as VATWiFiDoes Not Include: Excursions in each portMost beverages — available at an additional costDinner at the Atelier — available with € 25 per person cover chargeOff-hour room service — available at an additional costFull Board With Excursions Inclusions: Pre-selected excursions in each portMeals of your choice in all restaurants and barsAccess to the Atelier (dinner subject to additional cost)Pastries, waffles and ice creamWater, coffee and teaRoom service available during restaurant hoursPort and Service Charge, as well as VATWiFiDoes Not Include: Most beverages — available at an additional costDinner at the Atelier — available with € 25 per person cover chargeOff-hour room service — available at an additional cost€ 100 per night / person Premium All Inclusive Without Excursions Inclusions: Premium beverage package, including premium wines, spirits, and champagne24-hour room serviceMeals of your choice in all restaurants and barsPastries, waffles and ice creamWater, coffee and teaPort and Service Charge, as well as VATWiFiMinibarDoes Not Include: Excursions in each port € 75 per night / personPremium All Inclusive With Excursions Inclusions: Pre-selected excursions in each portPremium beverage package, including premium wines, spirits, and champagne24-hour room serviceMeals of your choice in all restaurants and barsPastries, waffles and ice creamWater, coffee and teaPort and Service Charge, as well as VATWiFiMinibar€ 175 per night / person
Culinary Packages
Transfers to and from ship On the days of embarkation and disembarkation, Riverside Luxury Cruises provides complimentary transfers between the ship and selected airports. Guests traveling to / from other airports, train stations, or local hotels may reserve private car transfers for an additional charge. All guests arriving by air (either international or domestic) must claim their luggage, proceed through Customs, and will then be met by a Riverside Luxury Cruises representative in the Arrivals hall (not in the baggage claim area). VIP Transfers to / from Airports, Train stations and Hotels are included for Owner Suites, Ravel, Debussy, Mozart Suites and Penthouse Suites, and are available for purchase for other Suite categories. You will find transfer information according to your booking in your travel documents prior to departure.
Services
Solo Travellers We get things started in the Harmony Suite (Riverside Mozart) and Melody Suite (Riverside Debussy and Riverside Ravel), where solo travelers enjoy no suite surcharge, subject to availability.
Services
Wheelchair Accessibility Wheelchair accessibility is limited on Riverside ships. There is an elevator between the main decks, but it does not reach Vista Deck 4. Please note that the elevator door width is approximately 27.5 inches (70 cm). Therefore, wheelchairs must be foldable to enter. This is particularly important for electric wheelchairs. The Dining Room and Lounge can accommodate wheelchairs; Suites cannot, as they have thresholds between the room and bathroom and door widths that do not accommodate wheelchairs. When the ship is full, the wheelchair may need to be stored in the Suite. As gangways may not be wide enough to accommodate the width of a wheelchair, guests with limited mobility are required to get on and off the ship without a wheelchair. The wheelchair can be taken off and brought back on to the ship separately. NOTE: Use of motorized Scooter is not allowed.
Accessibility
Currency & Shipboard Account In order to quickly and easily settle charges made to your shipboard account at the end of the cruise, your credit card information and signature will be confirmed when you check-in. Accounts may be settled with Euros, MasterCard®, VISA®, or American Express®. Apple Pay and Google Pay are also accepted.
Currency
Bikes and Walking Sticks If you would like to use a Riverside bicycle in port, please notify Reception staff early, as supply is limited. Electric bicycles (e-bikes) are currently unavailable; however, we offer e-bike shore excursions. For your convenience, we also offer the use of LEKI walking poles in ports.
Services
